Refund policy
Change-of-mind returns
We offer change-of-mind returns within 30 days of delivery.
To be eligible, the item must be:
- Unworn, unused and unwashed
- In its original condition
- Returned with its original tags attached
- In its original packaging where reasonably possible
- Accompanied by the receipt or other proof of purchase
Customers are responsible for return postage costs for change-of-mind returns. Original delivery charges are not refundable unless required by law.
Starting a return
To request a return, email returns@wildsidehq.com within 30 days of delivery. Include your order number, the item or items you wish to return, and the reason for your request.
If your request is accepted, we will provide return instructions and the applicable return address. Please wait for approval before sending your item. Items returned without an approved request may not be accepted.
Faulty, damaged or incorrect products
Please check your order after delivery and contact us promptly if an item is faulty, damaged, incorrect or materially different from its description.
For faulty, damaged or incorrect items, email clear photographs showing the issue to returns@wildsidehq.com and include your order number. Please do not send the product until we have reviewed your request and provided return instructions.
We will assess faulty, damaged or incorrect products and provide a replacement or refund as appropriate under the Australian Consumer Law.
Where a product is confirmed to be faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, we will reimburse reasonable return postage costs.
Exchanges
For change-of-mind exchanges, the quickest option is to request a return and, once it has been accepted, place a separate order for the replacement item.
Pre-orders
Pre-orders may be cancelled in accordance with our Pre-Order Cancellation Policy.
Once a pre-ordered item has been dispatched, this Return and Refund Policy applies in the same way as it does to other products.
Sale items
Sale and promotional items may be returned under our change-of-mind policy if they meet the eligibility requirements above, unless they were clearly identified as final sale before purchase.
Refunds
We will notify you after receiving and inspecting your return.
For an eligible change-of-mind return, the purchase price of the returned item will be refunded to the original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time for the refund to appear.
If more than 15 business days have passed since we confirmed your refund, please contact returns@wildsidehq.com.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under that law.
Contact
For questions about returns or refunds, contact returns@wildsidehq.com.