Shipping policy

Wild Side HQ ships apparel and merchandise throughout Australia using Australia Post and other trusted courier partners.

Order processing

In-stock items are usually processed within 1–3 business days, excluding weekends and public holidays.

Orders placed after 12 pm AEST may be processed on the following business day. Processing may take longer during sales, product launches and peak periods.

Pre-order items will be dispatched when they become available. The estimated delivery or availability period is displayed on the relevant product page.

Orders containing in-stock and pre-order items

If your order contains both in-stock and pre-order items, the in-stock items will be dispatched first. Pre-order items will be dispatched separately when they become available, at no additional shipping cost.

You may receive separate tracking information for each shipment.

Shipping within Australia

Standard shipping: $9.99
Free standard shipping: Orders over $150

Shipping charges are calculated and displayed at checkout.

Standard shipping — 2–8 business days after dispatch.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 24 hours to appear after dispatch.

Incorrect addresses and failed delivery

Please check that your shipping address is complete and correct before placing your order.

If you notice an error, contact orders@wildsidehq.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, or an unsuccessful delivery attempt, additional shipping charges may apply before it is resent.

Lost or delayed parcels

If your parcel appears delayed or missing, contact orders@wildsidehq.com with your order number.

We will investigate the delivery with the carrier and keep you informed. Carrier delivery estimates may be affected by weather, service disruptions, peak periods or circumstances outside our control.

Packaging

Orders are packed securely in suitable mailing satchels or protective boxes, depending on the items and order size.

Contact

For shipping enquiries, contact orders@wildsidehq.com and include your order number where available.