Shipping policy
WildsideHQ is our official apparel and merchandise store. We ship reliably, pack properly, and work with trusted carriers to get your gear to you as efficiently as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 12pm AEST may be processed on the following business day.
Processing times may be slightly longer during sales, new product launches, or peak periods.
Shipping Within Australia
Australian orders are shipped via Australia Post or other reliable courier partners.
Estimated delivery times (after dispatch):
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Standard Shipping: 2–8 business days
Shipping costs are calculated at checkout. Shipping costs are calculated at checkout. Standard shipping is $9.99, with free shipping on orders over $150.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take up to 24 hours to appear after dispatch.
Incorrect Address & Failed Delivery
Please ensure your shipping address is correct at checkout.
WildsideHQ is not responsible for:
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Delays or lost parcels caused by incorrect or incomplete addresses
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Parcels returned to sender due to failed delivery attempts
If an order is returned to us, reshipping fees may apply.
Lost or Delayed Parcels
If your parcel appears delayed or missing, please contact us at:
[orders@wildsidehq.com]
We will assist by lodging an enquiry with the carrier.
Once a parcel has been handed to the courier, delivery timelines are outside our direct control, but we will do our best to help.
Packaging
All apparel and merchandise are packed securely to protect them in transit.
Depending on the item and order size, orders may be shipped using:
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Mailing satchels
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Protective boxes
Contact
For any shipping-related enquiries, please contact us at:
[orders@wildsidehq.com]